Privacy Policy — 93pk Personal Data Protection

By using the 93pk platform, you acknowledge and accept the terms of this privacy policy. This policy reflects our commitment to responsibility and transparency regarding your personal data. We believe it is essential to protect every user's privacy with respect, and we are always committed to fulfilling that responsibility.

This policy applies to all users of the 93pk website and related services. It applies when creating an account on the platform, playing games, conducting financial transactions, or contacting customer support.

Section 01

Introduction & Scope

This privacy policy ("Policy") has been prepared on behalf of the 93pk online casino and betting platform. References to "we", "our", or "93pk" in this policy refer to the entity operating this platform. "You" or "user" refers to any person who visits or uses this platform.

This policy applies in the following situations:

When visiting or browsing the 93pk website
When registering and creating an account on the platform
When participating in any game or betting activity
When conducting financial transactions via bKash, Nagad, Rocket, or bank transfer
When contacting our support team via live chat or email
When participating in promotional offers or bonus programs

We process your data in compliance with applicable laws and regulations and maintain the highest security standards. We use SSL encryption and modern security technology to ensure the protection of your data.

Important Notice

Please read this policy carefully. By continuing to use the 93pk platform, you agree to all the terms of this policy. If you disagree with any term, please stop using the platform or contact us.

Section 02

Data Collection

We collect only the data necessary to ensure the smooth operation of the platform, secure financial transactions, and the best possible user experience.

Identity Information

Information you provide when registering an account:

Full name
Date of birth (for age verification)
Email address
Mobile number
National ID or passport details (where applicable)
Linked mobile banking number (bKash, Nagad, Rocket)

Financial Information

Required for secure transactions:

Records of deposit and withdrawal transactions
Payment method details (full card numbers are not stored)
Bank account name and branch (for bank transfers)
Transaction amounts and dates
Wallet balance and bonus history

Gaming Activity Data

Related to your activity on the platform:

Game play history
Bet amounts and results
Session duration and activity logs
Preferred games or categories
Bonus and promotion usage history

Technical Information

Automatically collected data:

IP address
Browser type and version
Device type and operating system
Pages visited and time spent
Cookies and session IDs
Referral source information

Section 03

Purpose of Data Use

93pk uses collected data only for the following legitimate purposes. We never use your data outside of these specific purposes.

Account Management

We use your identity information to create, verify, and manage your account. This includes password recovery, ensuring account security, and age verification.

Financial Transaction Processing

Financial data is used to complete deposits and withdrawals via bKash, Nagad, Rocket, and bank transfer. This data also helps with transaction verification and fraud prevention.

Customer Service

We use your account and transaction data to provide 24/7 live chat and email support. This helps us resolve your issues quickly and effectively.

Security & Fraud Prevention

Technical data and activity logs are analyzed to protect the security of your account and the platform. This data is essential for detecting and stopping unusual activity.

Service Improvement

User behavior is analyzed to improve the gaming experience and platform performance. This analysis is carried out in a completely anonymous manner.

Promotional Communications

With your consent, we may use your email to send bonus offers and promotional updates. You have the right to unsubscribe at any time.

Section 04

Sharing Data with Third Parties

93pk does not sell or transfer your personal data to any third party for commercial purposes. However, specific data may be shared in the following limited circumstances:

Payment Processors

Necessary data is shared with bKash, Nagad, Rocket, and banking partners to complete financial transactions. This data is used solely to verify specific transactions, and these payment service providers follow their own privacy policies.

Game Software Providers

Game providers including Pragmatic Play, Evolution Gaming, PG Soft, JILI, Spribe, and Ezugi may process the minimum required session data to ensure the security and fairness of their games. Your identity is kept confidential in this process.

Legal Obligations

We may be required to provide data based on legitimate legal claims, court orders, or lawful requests from government authorities. In such cases, we will provide only the minimum data requested and will make every effort to notify you.

Our Commitment

We never sell or transfer your data to advertisers, data brokers, or any unauthorized third party. All third-party partners are contractually bound to comply with our privacy standards.

Section 05

Cookies & Tracking Technology

The 93pk platform uses cookies and similar tracking technologies. These technologies store small data files in your browser and allow the platform to recognize you on subsequent visits.

Essential Cookies

These cookies are essential for the basic functionality of the platform. They are used to maintain login sessions, verify security, and save language preferences. Disabling these cookies will prevent the platform from functioning properly.

Functional Cookies

These cookies are used to remember your preferences and provide a personalized experience. They store display settings, game preferences, and recent activity data.

Analytics Cookies

These cookies help analyze user behavior to evaluate and improve website performance. The data collected is processed in a completely anonymous and aggregated form.

Cookie Controls

You can decline cookies or delete existing cookies by changing your browser settings. However, disabling cookies may make some platform features unavailable and may require you to log in repeatedly.

Section 06

Data Retention & Security

93pk applies industry-standard security measures to ensure the safety of your data. Our technical and administrative safeguards are regularly reviewed and updated.

Encryption & Technical Protection

SSL/TLS encryption is used for all data transmissions
Stored sensitive data is kept in encrypted databases
Secure payment gateways and tokenization technology are used
Regular security audits and vulnerability assessments
Firewall and intrusion detection systems

Data Retention Period

We retain your data only for as long as necessary. Even after an account is closed, certain data must be retained for a specified period to meet legal and regulatory obligations. Once that period has passed, data is securely deleted or anonymized.

In the Event of a Security Breach

If a security breach occurs that may affect your data, we will notify you as quickly as possible in accordance with applicable law and will take the necessary steps to limit any harm.

Section 07

User Rights

As a user of the 93pk platform, you have the following rights regarding your personal information. You can contact us at any time to exercise these rights.

Right to Access Information

You can request a copy of your information stored with us at any time. We will provide this information to you through a secure and verifiable method.

Right to Correct Information

If you believe any of your information is incorrect or incomplete, you have the right to request a correction. We will verify and correct it as quickly as possible.

Right to Delete Information

In certain circumstances, you have the right to request the deletion of your information. However, we may be required to retain some information due to legal obligations.

Right to Object to Processing

You have the right to object to the processing of your information for marketing communications or profiling purposes. In such cases, we will respect your request.

Right to Data Portability

Where technically feasible, you can request that your information be provided in a structured, machine-readable format.

Right to Withdraw Consent

For information processed on the basis of your consent, you have the right to withdraw that consent at any time. However, any processing completed before the withdrawal will remain valid.

Contact us to exercise these rights. We will endeavour to respond within a reasonable time after receiving your request.

Section 08

Underage Individuals

93pk is a platform intended only for individuals aged 21 or older. We do not knowingly collect or process information from any minor.

We verify age during the registration process and do not allow anyone under the age of 21 to create an account. If it comes to our attention that a minor's information has been collected by mistake, we will immediately delete that information and close the associated account.

If a parent or legal guardian believes that a minor under their care has used this platform, please contact us immediately.

Section 09

Policy Changes

93pk reserves the right to update this privacy policy when necessary. For significant changes to the policy, we will notify you in the following ways:

By displaying a notice on the platform
By sending a message to your registered email address
By updating the "Last Updated" date at the top of this page

If you continue to use the platform after changes are made, you will be considered to have accepted the updated policy. If you disagree with the changes, please stop using the platform and contact us.

Previous versions of this policy can be provided by our support team upon request.

Section 10

Contact Us

If you have any questions, concerns, or requests regarding this privacy policy, please contact our privacy team. We will give your matter the attention it deserves.

Data Protection Requests

To request access to, correction of, or deletion of your information, please contact our support team directly. Our team provides assistance 24/7 in both Bengali and English.

Chat with Us on Live Chat

[email protected]

Our privacy team typically responds to your request within business days.

Read related policies:

Terms & Conditions

Responsible Gaming

FAQ

93pk Privacy Policy

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